Quote-first means refund-friendly early
Because nothing is purchased before you approve a quote, the early stages carry the lowest cancellation risk.
Policy
Refund & cancellation policy
Supplymo uses a quote-first flow, so your cancellation rights are strongest before you approve a quote. This policy explains what is refundable at each stage.
Last updated: January 15, 2025
Refund stages
What is refundable at each stage
1
Before quote approval
If you have not approved a quote, no supplier purchase has happened, so any prepaid check or service fee is refundable.
Fully refundable2
After quote approval, before purchase
Once a quote is approved but before we buy from the supplier, the service fee may be partly retained for work already done.
Partially refundable3
After supplier purchase
After we pay the supplier, refunds depend on supplier terms, order status, and whether goods have shipped.
Limited4
After international shipping
Once goods leave China, the order cost and shipping are committed and not refundable through Supplymo.
Not refundablePrinciples
How the policy works in practice
Supplier terms set the hard limits
After a supplier is paid, their cancellation, return, and refund terms apply and Supplymo cannot override them.
Service fees reflect work done
Research, checks, and coordination already completed may be retained even if you cancel later.
FAQ
Refund and cancellation FAQ
Still unsure about a specific order? Contact support with your order reference.
Can I cancel before approving a quote?
Yes. Before quote approval no supplier purchase has happened, so cancellation is straightforward and any prepaid fee is refundable.
What happens after I approve a quote?
Once approved, we may begin supplier coordination. The service fee can be partly retained for completed work if you cancel before purchase.
Can I get a refund after the supplier is paid?
Refunds after supplier payment depend on supplier terms, order status, and whether the goods have shipped.
Are shipping costs refundable?
Once goods leave China, order and shipping costs are committed and not refundable through Supplymo.
How do I request a cancellation or refund?
Contact Supplymo support with your order reference. We confirm the current stage and the refundable amount.