Terms of Service
These terms explain how Supplymo product checks, calculators, assisted 1688 order quotes, receiving, prep, labeling, and shipping coordination work, including what we do, what we do not promise, and what users remain responsible for.
Terms facts
Last updated: May 17, 2026
Operating entity: To be confirmed before launch
Legal contact: support@supplymo.com until legal mailbox is configured
This page is a product terms draft and should be reviewed before public launch.
Plain English summary
No supplier purchase before quote approval and required payment
Supplymo helps users evaluate 1688 products, request quote-based assisted orders, and coordinate practical China-side receiving, prep, labeling, and shipping support. We do not buy before quote approval, do not guarantee the lowest price, do not guarantee platform or import compliance, and do not accept counterfeit, restricted, dangerous, or IP-risk products.
Acceptance and priority
Using Supplymo means accepting these service boundaries
By accessing the website, using tools, submitting forms, requesting quotes, approving orders, or creating an account when available, users accept these terms. If terms conflict, priority should generally follow: signed written agreement, accepted quote or order confirmation, Terms of Service, then FAQ or website marketing pages.
What Supplymo provides
A narrow support layer, not a full procurement company
Tools and estimates
Calculator and report output is not a binding quote
Estimates can change
Prices, exchange rates, shipping, prep fees, availability, MOQ, duties, and delivery times can change.
Profit is not guaranteed
Users must verify profitability, marketplace rules, tax, duty, and compliance independently.
Final quote required
A final quote must be confirmed by Supplymo before payment and supplier purchase.
Quotes and order approval
A quote is not an order until accepted and paid
Payments and refunds
Payment terms depend on the accepted quote
Payment model
Some orders may require full payment before purchase; terms depend on the quote.
Second payment
Shipping can be estimated first and finalized after actual weight or dimensions.
Stage-based refunds
Refunds depend on quote, payment, purchase, receiving, prep, booking, and shipping status.
User costs
Bank fees, payment fees, currency conversion, duties, taxes, and destination charges may apply.
Quality, shipping, and platform boundaries
Supplymo is not the manufacturer or compliance authority
Quality and inspection
Photos and visible checks are evidence at a point in time, not a full QC, lab test, certification, durability, or hidden-defect guarantee.
Shipping and customs
Carrier charges, delivery time, customs inspection, duty, tax, storage, seizure, refusal, and destination rules may be outside Supplymo control.
Platform compliance
Users remain responsible for Amazon, TikTok Shop, Shopify, claims, safety, category, brand, label, and account requirements.
User responsibilities
Supplymo needs accurate inputs to handle the order
Restricted products
Supplymo can reject high-risk requests
Supplymo may reject or cancel counterfeit, branded knockoff, IP-infringing, dangerous, hazmat, weapons, drug-related, medical, food, cosmetic, battery, liquid, powder, magnet, adult, surveillance, sanctioned, platform-prohibited, or document-gated products. Refunds follow the stage and costs already committed.
Third-party services
Suppliers, carriers, processors, and platforms are independent parties
Accounts, communication, IP, and disclaimers
Operational records should stay written and traceable
Accounts and Google login
If accounts are available, users must keep login secure. Google login depends on Google availability and user authorization.
Communication
Email, WhatsApp, dashboard, or other channels may be used. Important instructions should be verified in written quote or order records.
User content and IP
Users must have rights to product images, label files, brand assets, and content they submit. Do not submit unlawful or infringing content.
Disclaimers and liability
No guarantee of profit, sales, marketplace approval, delivery date, legal/tax/customs advice, or uninterrupted service. Liability limits require legal review.
Read the boundaries before approving a quote
Supplymo works best when product checks, quote approval, payment, receiving, prep, and shipping status are all written and traceable.