New product
Use product check before requesting an assisted order quote.
Help center
U.S. help for 1688 quotes, shipping, HTS review, and order records
Use this noindex support page for U.S. account and help flows. U.S. shipping and import pages stay separate from private support work.
Choose the right support path
New product
Use product check before requesting an assisted order quote.
Private quote
Sign in or use the private quote link to approve, ask, or stop.
Existing order
Use account messages when a quote, warehouse photo, or shipment needs a reply.
Support
Support topics
Start with product check for a new item, sign in for private quote and order records, and use contact when the request needs manual review.
Private quote
Sign in or use the private quote link to approve, ask, or stop.
Existing order
Use account messages when a quote, warehouse photo, or shipment needs a reply.
Pricing
Pricing and payment boundaries
Supplymo separates product cost, China domestic shipping, service work, prep, and international shipping. Final supplier payment happens only after quote approval.
No supplier purchase from a support message
Fees are split by cost component
Shipping and import assumptions need real product data
FAQ
Common support questions
Do I need to log in before submitting a product?
No. The first product check can start without login. Login is for private quote and order records.
Will Supplymo buy after I send a message?
No. Supplier payment happens only after a quote is prepared and approved.
Where should I ask shipping or prep questions?
Use account messages for an existing quote or order. Use contact for a new or unclear request.
Contact
Contact Supplymo
Send product link, quantity, destination, platform, and the decision you need. No supplier purchase is created from a support message.
Support email
support@supplymo.com
WhatsApp follow-up
+86 182 6696 4211
Message context
Include quote number, order number, or product link when possible.
Boundary
Service boundary
Supplymo support does not provide customs brokerage, legal advice, escrow, lowest-price guarantees, or full QC by default.